Current Performance Week
Today
Needs attention
Good work
Message status
Data health
Quick note
Source freshness
Week Coverage
Morning Control
Start here
Repeat issues
Weekly coaching summary
Communication coverage
Data-quality watch
Import Reports
Imported source reports
| Source | Type | Station | Period | Data Through |
|---|
Concessions
Concession Detail Signals
| Driver | Transporter ID | Delivered | DNR WTD | DNR DPMO | RTS | RTS % | DNR Detail |
|---|
Action Queue
Driver Messages
Concession Detail Signals
| Driver | Status | DNR | Pending Daily | Focus |
|---|
Communication History
| Time | Driver | Week | Language | Concessions | Daily Covered Through |
|---|
Coaching Rules
What can generate a driver message?
🔴 Contact Compliance — highest Daily priority
Daily CC failures are actionable. When a contact opportunity is triggered, the driver should complete the required call/text workflow before returning or leaving a package unattended.
ACTION🔴 Geo >25m
If Delivered ≥25m = Y, coach the driver to complete the delivery confirmation at the correct delivery point.
ACTION🔴 Mailbox eligible, delivered elsewhere
If the report explicitly says the package was mailbox eligible but delivered elsewhere, coach mailbox use when the app/package allows it.
ACTION🟠 Attended scan + text-only contact
If a concession is recorded as Household Member/Customer and the only recorded interaction is a text, show LIKELY INCORRECT DELIVERY STATUS. Driver-facing wording: we believe the parcel was most likely delivered to the mailbox rather than handed directly to a person. Household Member should only be used for a real hand-to-hand delivery.
REVIEW🟡 Simultaneous Deliveries
Y means the delivery was part of a group stop completed together. It is context/coaching: complete each delivery carefully at its own correct location. It is not proof of an error by itself.
CONTEXT🔴 RTS with usable delivery option
Strong coaching only for coachable return reasons such as Customer Unavailable / No Attempt when Mailbox Eligible or a Safe Place exists. OTP, damaged, rescheduled, object missing and similar cases are not automatically blamed on the driver.
ACTION🔴 RTS scanned ≥100m away
If the report flags a return scan ≥100m away, coach the driver to make the attempt/scan at the delivery location whenever safe and possible.
ACTION🔴 POD failure
Use the audit reason. Example: “No package detected” → make sure the package is clearly visible in the photo.
ACTIONDSC handling
DWC / IADC driver guidance
DWC — Contact Miss
When the app has no unattended recommendation, contact the customer before leaving the package unattended. If a call is not possible because of language, use SMS.
DWC — Photo Defect / Manual Bypass
Take a clear POD with the parcel visible and do not bypass a required photo step.
DWC — Geo >25m
Complete the delivery scan at the expected delivery location.
DWC — OTP
Follow the OTP workflow exactly and do not complete the delivery outside the required OTP process.
IADC
Follow the delivery location recommended by the app. Mailbox and customer safe-place recommendations are particularly important when shown.
Message philosophy
The driver-facing message contains only useful corrections. Raw identifiers, customer notes and unnecessary “No/No/No” fields stay out of the message.
Rules Simulator
Internal coaching priority — transparent points
Repeat Issue detector
A signal becomes REPEAT when it appears on at least two imported Daily dates in the active performance week.
Improvement detector
Recent Daily issue load is compared with earlier imported Daily reports. It is shown as Improving / Stable / Worsening only when enough data exists.
Communication coverage
The system remembers the latest Daily date covered by a communication. New reports after that date remain Pending automatically.
DNR band
Secondary internal band retained for DNR only: 0–5 OK, 6–10 Attention, 11+ Action Plan. It does not replace the official scorecard.
Week Close & Comparison
Settings
Another person's edits do not automatically appear on your PC.
Export JSON including reports, communications and coaching follow-up states; another user can import it manually.
The data model is prepared for a database + login when you want real collaboration.
Workspace snapshots
Continue in GPT
Copies the non-negotiable app rules, architecture, release expectations and testing instructions.
Copies build metadata, active week, report inventory, reconciliation summary and week history without raw tracking/customer data.
Copies the prompt and Base Data together, ready to paste into a new ChatGPT conversation.
Settings Security
Release Guardian
Run the check after imports or before exporting a handoff.
Local activity log
| Time | Action |
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